No, we provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use only professional grade products and equipment including our Professional Grade, 4 Stage HEPA Vacuums.

• We provide all the products and cleaning equipment required to clean your home including our Professional Grade, 4 Stage HEPA Vacuums.
  
  
• We use “as little chemical as possible” to clean your home and our main products are plain dish soap, High Quality Color Coded Microfiber Cloths and good old-fashioned scrub brushes.
  
  
•  For liability reasons, our Teams are not permitted to use customer supplied products and/or equipment without pre-approval from the office.
  
  
• No Bleach products, no harsh fumes, no ammonia. Only Eco-Friendly products.

Yes, all our teams are bonded, insured and covered by Workers’ Compensation. We never sub-contract out our house cleaning services, so you know you can trust us.

Our normal team consists of two cleaners. On rare occasions, we send teams of three or four.

To make our house cleaning services more efficient, we ask that you pick up clothing, toys, and other household items before our visit. This will allow us to devote all of our time in your home to cleaning, giving you the best value for your investment. We are here to assist you so please contact us to discuss your individual preferences. While COVID-19 remains an issue, we also ask that you follow social distancing guidelines. Our customers can either leave their home while we clean, or isolate in a separate room in the house.

You do not have to home for your house cleaning service. As long as your team has a method of entry and can secure your home upon departure you do not have to stay home but you can if you want to.

Yes, all our Employees have successfully passed our intensive screening process which includes a Criminal Record check, a background check, and an 80 Question Pre-Employment Test.  This is ALL done before we even begin training. We only hire people that we would trust in our own homes!

We do need electricity and water to clean so please make sure your utilities are still functioning.

For health reasons, our teams will not clean blood, feces, vomit or urine from animals nor humans.

Your home will be cleaned by a team of two fully trained BEAVER MAIDS Home Service Professionals. All team members are uniformed, insured and bonded and arrive in a decaled BEAVER MAIDS vehicle for easy identification and peace of mind.

Our normal work days are Monday to Friday from 8:00 a.m. to 5:00 p.m., although these hours may be adjusted slightly to meet your individual needs. While it is not always possible to give a specific time of arrival, we will make every effort to adjust our schedule to meet your needs. Please call our office 48 hours in advance, if possible, so that we may best accommodate you.

Yes, we will make every effort to have the same team clean your home each visit but it’s not always possible due to illness, vacations or days off.

We are unable to set exact appointment times however you can set time parameters for your cleaning.

We stand behind our work. If you are unhappy with your home cleaning, let us know within 24 hours and we will send a team back to fix it at no additional charge. We may also send out our Field Supervisor to oversee so we can fully understand your needs and determine a plan of action for future visits

Yes, no problem. When booking online let us know the details about your customized home cleaning routine or call us, we will be happy to assist you in booking it.

It’s a sad thing, but even with considerable care, accidents can happen.  If something gets broken during your home cleaning we will leave you a note, and contact you to arrange replacement or repair. We ask that any irreplaceable items or small items of high value (like the fine bone china ballerina that once belonged to your Great Great Grandmother) please be put away in a safe place on cleaning day. Also before starting cleaning, we will be taking before and after pictures of any damages that already exist and areas that we have cleaned.

Our staff is Pet-Friendly and so unless your pets act in a ferocious manner, it’s all good. They may even get spoiled with love. If we have any concerns about your pets during the cleaning we will let you know so that we can come up with a sustainable game plan. So the answer is: don’t worry about it until we are worried about it. We strongly recommend that you leave your pets in an area/place that won’t be serviced.

Email or call our office at least one day in advance so that we can schedule any extra time that might be required.

Our cleaning services include thoroughly detailing your kitchen and bathrooms, vacuuming floors throughout your home, washing floors, dusting baseboards, pictures, lampshades, window sills, furniture, light fixtures and cupboard exteriors. Special requests, such as appliance cleanings, may be arranged for an additional investment. We are here to assist you — please indicate your individual cleaning service preferences when booking online.